1. Agreement
By creating an account or using the RankTracker service ("Service"), you agree to these Terms. If you accept on behalf of an organization, you represent you have authority to bind that organization.
2. The Service
RankTracker provides software to track brand visibility in AI engines and classic search results, generate content briefs, and produce reports. Features may evolve. Material removals are announced with at least 30 days' notice.
3. Your account
You're responsible for the activity under your account, for keeping credentials secure, and for the lawfulness of the data you upload. Admin users in an agency workspace can manage members and clients on your behalf. We strongly recommend MFA, and require it for workspace owners on Enterprise.
4. Acceptable use
- No scraping or reselling raw AI-engine responses outside the Service.
- No attempts to reverse-engineer rate limits or our scanning infrastructure.
- No content that is illegal, harassing, infringing, or that targets minors.
- No automated bulk export of competitor data in violation of third-party Terms of Service.
- No use of the Service to generate disinformation, synthetic reviews, or content designed to deceive search engines about authorship or sponsorship.
5. AI-generated output
You own the AI-generated content briefs, summaries and report commentary produced for your workspace, subject to the underlying LLM providers' terms. You are responsible for reviewing AI-generated output before publishing it externally. We label AI-generated text in the product per the EU AI Act and require you not to strip those labels when republishing.
6. Fees and billing
Paid plans are billed monthly or annually in advance, non-refundable except where required by law. We may change pricing with 30 days' notice; existing annual terms keep their price through renewal. Overage on AI engine scans is billed at the rate published on the pricing page.
7. Service level
We target 99.9% monthly uptime for the dashboard and 99.5% for scheduled AI-engine scans. Service credits for breach are defined in the DPA. Status and historical uptime are published at /status.
8. Intellectual property
You retain all rights to your content. You grant us a limited license to host, process, and display it as needed to operate the Service. We retain all rights to the Service itself, including our scanning infrastructure, dashboards, and report templates.
9. Confidentiality
Each party will protect the other's Confidential Information with at least the same care it uses for its own, and no less than reasonable care. Confidentiality survives termination for 3 years.
10. Termination
You can cancel any time. We can suspend or terminate accounts that violate Acceptable Use, fail to pay, or threaten the integrity of the Service. On termination, data export is available for 30 days; after that, data is purged per the privacy policy.
11. Disclaimers
The Service is provided "as is" without warranties of merchantability, fitness for a particular purpose, or non-infringement, except as required by applicable consumer law. AI-generated content may contain errors and must be reviewed before use.
12. Limitation of liability
To the maximum extent permitted by law, neither party's aggregate liability will exceed the fees paid in the 12 months preceding the claim. Neither party is liable for indirect, incidental, or consequential damages.
13. Indemnity
You indemnify us for claims arising from your Content or your breach of Acceptable Use. We indemnify you for third-party IP claims that the Service itself infringes, subject to the liability cap.
14. Governing law
These Terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict-of-laws principles. Venue: Toronto. EU customers retain mandatory consumer rights under local law.